Author : Rick Weaver
It is said that the worst king of chip is the chip on one's shoulder. The chip is born out of resentment for treatment we have received that we feel was unjust or hurtful. Perhaps an employee that we feel is not performing as well as possible or shows signs of negativity toward our organization and leadership. Sometimes it could be against customers that are too demanding. It can even be toward peers that do not seem to appreciate our own efforts and value.All too often we place the chip on our shoulder based on one person and then dare some unsuspecting other person to knock it off. The "resentment transference" can quickly permeate an organization as the hurt builds among co-workers and eventually to customers.Obviously we must deal with our mistreatment, real or perceived, before we get to resentment transference.The first step to take is to understand why the mistreatment occurred in the first place. In his book "Forgive and Forget," Lewis B Smedes points to four birthplaces of the chip on one's shoulder.1. People hurt us compulsively. They do not mean to hurt others, but they cannot control themselves. Perhaps they have a problem with temper, lack of self-esteem, or poor stress management.2. People hurt us with their good intentions. Although they are trying to do good, it comes out as bad. Perhaps they lead us into a business proposition they truly felt would be successful, yet in the end we lost money.3. People hurt us because they think we deserve it. Revenge can be a powerful motive. They hurt because they are angry at you or angry at someone like you.4. People hurt us as spill-overs to other problems. This is not just resentment transference. It is also the state of mind that exists when we are troubled by some problem, such as financial or personal problems.All four types of chips are harmful and need to be dealt with by the individual carrying them.
When you have negative feelings examine which of the four actions placed the chip on our shoulder. Then deal with the person or people that gave birth to the chip through open, honest, non-judgmental, and non-critical dialog. Once the issue is dealt with, the chip will desolve.Rick Weaver is an accomplished business executive with a wealth of experience in retail, market analysis, supply chain enhancement, project management, team building, and process improvement.Rick career began in retailing as a stockclerk, eventually becoming the Director of Vendor Development at Kmart Corporation during it's heyday. In this position he worked with hundreds of Kmart's suppliers to improve mutual processes, procedures, and profits.As a consultant, Rick has worked with companies in various industries to develop leadership and business strategies.As an entrepreneur, Rick has founded or co-founded six successful organizations, including non-profit and for profit.Now in his role as president of MaxImpact, Rick uses his vast experience helping individuals connect to their dreams and teams connect to a common vision.Rick's presentation style of blending humor, real life examples, and easy to implement ideas has made him a popular speaker at seminars, workshops, and conferences in in 43 states, Canada, and Puerto Rico.(c) Max Impact Corporation
Keyword : anger,leadership,frustration
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