Author : Leanne Hoagland-Smith
To build a business demands that the leadership know how to separate the symptoms from the problems to drive the needed organizational change. Unfortunately, many small business owners, entrepreneurs and executives due to poor communication and no strategic plan create expensive silo solutions that actually diminish the energy and ability to achieve organizational goals.In the book Fail-Safe Leadership by Linda Martin and Dr. David Mutchler, the authors address some of the change management challenges every organization faces on a daily basis regardless of size through a simple leadership audit. This audit or organizational survey allows the decision-makers to begin that separation of symptoms from problems and recognizes that these issues are due to leadership issues within the organization.The good news is that you can construct your own survey. First, identify the basic general shareholders within any organization. These may be separated as follows:
Customer Service Employees
Production Employees
Sales Employees
Support and Technology Employees
Executive Management
Management & Supervision
External Customers
Vendors/Suppliers
Community
Place these as separate columns across the sheet of paper leaving the far left column for the common management change issues.Then begin to list the changes issues facing your organization in the far left column. These may include the following, but are not limited to just these issues:Accountability
Can't do attitudes
Consensus driven decision making
Disconnect between training and results
Duplicate work efforts
High waste of resources, time or energy
Inconsistent goal achievement
Inconsistent quality work
Limited diversity of thought (no out of the box thinking)
Missed results consistently
No alignment of efforts
No direction
No focus
No or limited motivation
Personality conflicts
Poor communication
Poor teamwork
Power struggles
Reactive vs Proactive Thinking
Time management
Turf wars
Work ethicsNow review each change issue and place a check mark in the box if it is an issue for that specific group. Quickly, you will see where you need to plan and execute aligned solutions.For example, if the accountability change issue is only being experienced by the customer service employees then a solution focusing only on this group of shareholders makes sense. However, if at least two or more of the shareholders are experiencing accountability issues, then the solution must address all involved if the organization truly desires to reach the desired end results.By recognizing up front that the solution must meet all the involved shareholders prevents the common silo-solution that appears to breed additional silo solutions. Organizations must have aligned and coordinated efforts. Silo solutions are just the opposite.Why this audit is called a leadership audit is because leadership must be the vehicle that drives the change in the organization. Hence, it is leadership's responsibility to conduct the audit. Usually after conducting this simple assessment, the executive leadership team may determine that a full organizational assessment is required. Implementing such an assessment should be
Affordable
Aligned to a national quality criteria such as Baldrige
Documented for a proven history (reliable and valid)
Quickly executed
Representative of all levels within the organization
Verified with one on one face to face interviews
P.S. If you find numerous check marks within your leadership audit, this does not mean that you have Now is the time to close those gaps so that you can reach that next level of success.Leanne coaches individuals, small businesses and large organizations to double performance in warp time. She helps organizations deal with change management through D.I.AL.O.G.Please feel free to contact Leanne at 219.759.5601 or visit http://www.processspecialist.com/.If you truly don't believe doubling your results is possible, then you may need to begin to change your beliefs because without such a change, you probably won't double your results.One quick question, if you could secure one new client or breakthrough that one roadbloack, what would that mean to you? Then, take a risk and give a call at 219.759.5601 to experience incredible business.Mention this leadership audit and receive a complimentary 2 hour business fact finding coaching session that will provide you with a business report addressing immediate needs.
Keyword : Change management,leadership,small business,time management,Baldrige,work ethics,poor communication
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