Author : Lance Winslow
One of the most important management tools a franchised company needs is a great computer system. The system must integrate with all the franchised outlets and also be able to interface with the Corporate HQ computer system. There are many companies which have already set up specialty IT systems for franchisors, but much of an off the shelf system will need modification. Be sure when talking with software vendors that you make sure that you get what you want and do not simply fall for the sales approach of them telling you what you need? After all, how on earth would they know that? Designing and/or securing a computer system will require some pre planning thought on your part.Below is pre-planning exercise I went thru in an outline form to help you determine your own needs. Each company is different and you need to determine what you want, what you may want in the future and make your system scalable and able to handle feature creep as it grows. You should probably print this outline and modify it to fit your needs and then take a large sketch pad and draw out the your future system. This will assist you when taking to software consultants. Be careful not to take much advice from software consultants on what you will need, but listen very closely to their confidence and ability to make what you envision possible. Think on this, it is one of the most important decisions a new franchisor founder must make.FRANCHISOR'S COMPUTER SYSTEMI. COMPUTER PAGING SYSTEMA. Central Answering ServiceB. Alphanumeric DispatchingC. Customer Data BasesD. Sky Pagers (Cost)II. QUALITY CONTROLA. Outside VendorB. Post CardsIII. FRANCHISEE CONTROLA. Egos1. Press Releases2. Cash Flow3. Toys4. Life StyleB. Name1. Trademarks2. Copyrights3. Fictitious Name4. Artwork5. Logos6. ProgramsC. Money1. Wells Fargo Bank2. Royalty3. Credit Cards4. ApplicationsD. Customer1. Data Bases2. Faxing3. Etc.E. Business Model1. Spare Trucks2. Radio Ads3. Training4. Bonzai And Blitz5. Etc.IV. ANSWERING SYSTEMA. Press OneB. Press TwoC. Press Three, Four, Five, SixD. Fax On DemandE. Credit Card ProcessingV. ACCOUNTING SOFTWAREA. ObjectivesB. Reasons And GoalsC. Cost Re-CoupD. Calculate Exponential GrowthE. Net WorthF. Royalty VerificationG. Leasing CompaniesH. Better CoverageVI. PROGRAM DIAGRAMSA. Program MenuB. Accounts ReceivableC. P & L StatementD. Balance SheetE. Customer Payment HistoryF. Faxing DataG. Customer ProfileH. Customer List/ScheduleI. StatementsJ. DepreciationK. Tax RecordsVII. FAX MARKETINGA. FleetsB. Rainy DaysC. Data BasesD. Corporate Car WashingE. RidesharesF. Etc.G. TimingVIII. CREDIT CARD DATA BASE SYSTEMSA. Future Catalog SalesB. Internet SalesC. AAAIX. ON LINE SERVICESA. Corporate Employee ProgramB. Work StationsC. Network InterfaceX. PAYMENT METHODS (OTHER)A. Automatic DebitB. Payroll WithholdingC. Customer Rewards CardsLance Winslow
Keyword : franchisor, founder, computer system
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